FREQUENTLY ASKED QUESTIONS
Welcome to Trendy Transfers®! Below you’ll find answers to some of our most frequently asked questions about ordering, processing, shipping, transfers, patches, returns, licensing, and more.
If you have a question that isn’t answered here, please reach out to us and we’ll be happy to help.
ORDERING
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
We strive to process and ship orders within 24 hours whenever possible.
Please keep in mind that this is a goal and not a guaranteed processing time. During launches, sales, holidays, exceptionally high-volume periods, or other circumstances, processing may take longer.
Business days do not include weekends or holidays.
DOES CHOOSING FASTER SHIPPING MAKE MY ORDER PROCESS FASTER?
No. Shipping speed and processing time are separate.
Choosing UPS Next Day Air, UPS 2nd Day Air, Priority Mail, or another expedited shipping service only changes the carrier’s transit time after your order has been processed and shipped.
If you need your order moved ahead in our processing queue, please purchase our Rush Order option when available.
DO YOU OFFER RUSH PROCESSING?
Yes! We offer a Rush Order option for customers who need their order processed ahead of our normal processing queue.
Rush processing affects our production/processing time only and does not guarantee a specific delivery date once the package has been transferred to the shipping carrier.
Carrier delays are outside of our control.
WHAT HAPPENS IF MY ORDER CONTAINS A FUTURE-DATED OR PREORDER ITEM?
If your order contains an item with a future release, preorder, or estimated availability date, your entire order will be held until that item is ready to ship.
If you would like in-stock items to ship separately, we recommend placing them as a separate order.
CAN I ADD SOMETHING TO AN ORDER I ALREADY PLACED?
Once an order has been submitted, we cannot guarantee that items can be added or that multiple orders can be combined.
Our team begins processing orders quickly, so please double-check your cart before completing checkout.
SHIPPING
WHAT SHIPPING METHODS DO YOU OFFER?
Available shipping methods will be displayed at checkout based on your order and delivery address.
Options may include USPS and UPS services.
For customers who need more predictable transit times, we generally recommend UPS.
HOW LONG DOES USPS GROUND ADVANTAGE TAKE?
USPS Ground Advantage typically estimates approximately 2–5 business days in transit after the package has been accepted by USPS.
This is an estimated transit timeframe and is separate from our processing time.
USPS transit times are not guaranteed.
WHEN WILL I RECEIVE TRACKING?
Tracking information is provided once your shipping label has been created.
Please allow time for the carrier to receive and scan the package. Tracking may not update immediately after the shipping notification is sent.
MY TRACKING SAYS DELIVERED, BUT I DON’T HAVE MY PACKAGE. WHAT SHOULD I DO?
If your tracking shows delivered but you cannot locate your package, we recommend:
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Checking around your property, porch, mailbox, garage, or other delivery locations.
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Checking with household members or neighbors.
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Allowing a short amount of time, as carriers occasionally mark packages delivered shortly before the final delivery occurs.
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Contacting your local carrier office with your tracking number.
Once a package has been accepted and scanned by the carrier, delivery is handled by the shipping provider.
ARE YOU RESPONSIBLE FOR CARRIER DELAYS?
We work hard to process and ship orders as quickly as possible, but we cannot control delays that occur after a package has been transferred to USPS, UPS, or another shipping carrier.
Weather, holidays, routing issues, carrier volume, and other circumstances may affect delivery times.
DTF TRANSFERS
ARE YOUR DTF TRANSFERS READY TO PRESS?
Yes. Our DTF transfers are supplied ready for heat application.
Because heat presses, garments, materials, and environmental conditions can vary, customers are responsible for ensuring their equipment and application settings are appropriate for the item being decorated.
DO YOU ACCEPT RETURNS OR EXCHANGES ON DTF TRANSFERS?
No.
Our DTF transfers are printed to order and are therefore final sale.
We do not accept returns or exchanges on DTF transfers due to ordering the wrong design, size, quantity, color, or for other customer ordering errors.
Please review your order carefully before checkout.
WHAT IF THERE IS A PROBLEM WITH MY TRANSFER?
If you believe you received an incorrect or defective product, please contact us as soon as possible and include clear photos of the item and any relevant order information.
Please inspect transfers before applying them to garments.
Once a transfer has been applied, altered, cut, or otherwise used, our ability to verify an original product issue may be limited.
CAN TRANSFER COLORS LOOK DIFFERENT ON MY SCREEN?
Yes.
Colors may appear differently depending on your monitor, phone, tablet, screen brightness, display settings, artwork, printing process, and the garment color the transfer is applied to.
We cannot guarantee that printed colors will exactly match the way they appear on every electronic device.
SCREEN PRINT TRANSFERS
ARE SCREEN PRINT TRANSFERS READY TO PRESS?
Yes. Screen print transfers are sold for heat application to compatible garments.
Different transfer types may have different pressing requirements, so always follow the instructions provided for the specific transfer type purchased.
DO ALL SCREEN PRINT TRANSFERS PRESS THE SAME WAY?
No.
Standard screen print, puff, metallic, glitter puff, silicone puff, and other specialty transfers may require different application procedures.
Please make sure you are following the instructions for the specific product you purchased.
PATCHES
ARE YOUR PATCHES HEAT PRESSABLE?
Our heat-press patches are designed for heat application when indicated in the product listing.
Patch materials can vary and may include chenille, embroidery, sequins, appliqué fabrics, specialty textures, and other materials.
Always follow the recommended application instructions for the specific patch.
CAN I RETURN A PATCH?
Eligible non-DTF products, including qualifying patches, may be returned or exchanged within 30 days as long as they are unused, unopened, unpressed, and in their original condition.
Customers are responsible for return shipping costs.
Returns, exchanges, and cancellations may be subject to a 50% restocking fee.
Please contact us before sending any product back.
CAN I RETURN A PATCH AFTER I HAVE PRESSED IT?
No.
Once a patch has been pressed, applied, altered, cut, washed, or otherwise used, it is no longer eligible for return or exchange.
We strongly recommend inspecting your item before application.
CANCELLATIONS, RETURNS & EXCHANGES
CAN I CANCEL MY ORDER?
Because we begin processing orders quickly and many of our products are produced to order, cancellation requests cannot always be accommodated.
Approved cancellations may be subject to a 50% restocking fee.
DTF transfers that have already entered production may not be eligible for cancellation.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
DTF transfers are printed to order and are not eligible for returns or exchanges.
Eligible non-DTF products may be returned or exchanged within 30 days if they are unopened, unused, unpressed, and in their original condition.
The customer is responsible for return shipping.
Approved cancellations, exchanges, and returns may be subject to a 50% restocking fee.
WHAT IF I ORDERED THE WRONG SIZE OR DESIGN?
Please review your order carefully before checkout.
DTF transfers are printed specifically for your order and cannot be returned or exchanged because the incorrect size, design, quantity, or other option was selected.
LICENSING, COPYRIGHT & TRADEMARKS
ARE THE DESIGNS SOLD BY TRENDY TRANSFERS® LICENSED?
Trendy Transfers® takes intellectual property rights seriously.
When we purchase artwork or designs from an independent designer, we make every effort to ensure that we have the appropriate commercial license required by that designer for the products we sell.
However, the purchase of a commercial license from an independent artist or designer does not necessarily mean that a design has been licensed or approved by every trademark, copyright, brand, team, character, organization, or other intellectual property owner that could potentially be associated with the artwork.
WHAT ABOUT FAN ART OR INSPIRED DESIGNS?
Some products may fall into categories commonly referred to as fan art, inspired artwork, parody-style artwork, or designs referencing popular themes, characters, brands, teams, sayings, or cultural elements.
Trendy Transfers® does not guarantee that fan art or inspired designs are officially licensed, sponsored, authorized, or approved by the owner of any referenced trademark, copyright, brand, character, team, organization, or other intellectual property.
The availability of a product on our website should not be interpreted as a guarantee that its use or resale is free from potential intellectual property claims.
CAN I GET IN TROUBLE FOR SELLING A SHIRT USING A FAN ART OR INSPIRED TRANSFER?
We cannot guarantee that you will not receive a trademark complaint, copyright complaint, cease-and-desist notice, marketplace violation, listing removal, takedown request, or other intellectual property claim.
Customers purchasing fan art, inspired artwork, or designs containing potentially protected elements do so at their own risk.
By purchasing and using these products, you acknowledge that you are responsible for determining whether your intended use, resale, advertising, or distribution complies with applicable laws and the policies of the marketplace or platform where you sell.
IS TRENDY TRANSFERS® RESPONSIBLE FOR HOW I USE OR RESELL A TRANSFER?
Purchasers are responsible for determining whether their intended use of a design is appropriate for their business, marketplace, advertising, resale, or other commercial activity.
Trendy Transfers® cannot guarantee that a particular design will be permitted on Etsy, Amazon, TikTok Shop, Meta platforms, Faire, Shopify, your own website, or any other marketplace or sales platform.
Marketplace rules may also be more restrictive than applicable intellectual property laws.
Customers are responsible for conducting their own due diligence before producing or selling merchandise using a design where licensing, copyright, trademark, right-of-publicity, or other intellectual property concerns may apply.
DOES BUYING A TRANSFER GIVE ME OWNERSHIP OF THE ARTWORK?
No.
Purchasing a transfer gives you ownership of the physical product you purchased. It does not transfer ownership of the underlying artwork, copyright, trademark, or other intellectual property rights.
You may resell the physical transfer or finished product you purchased from Trendy Transfers®. However, purchasing the physical product does not give you the right to reproduce, scan, trace, digitize, copy, manufacture, or otherwise recreate the underlying artwork unless you separately hold the necessary rights to do so.
PRODUCT IMAGES & VARIATIONS
WILL MY PRODUCT LOOK EXACTLY LIKE THE WEBSITE PHOTO?
We do our best to accurately represent our products.
Because many products include specialty materials such as sequins, chenille, embroidery, metallic finishes, puff effects, fabric textures, or other dimensional elements, appearance can vary depending on lighting, viewing angle, screen settings, and production characteristics.
Small variations that occur as part of the manufacturing or printing process are normal and are not necessarily considered defects.
HEAT APPLICATION
ARE YOU RESPONSIBLE IF I DAMAGE A GARMENT WHILE PRESSING?
Customers are responsible for proper heat-press operation, application, garment selection, pressure, temperature, time, and testing.
Heat presses can vary significantly in actual temperature and pressure even when displaying the same settings.
We recommend testing unfamiliar garments, materials, or equipment before beginning a large production run.
Trendy Transfers® is not responsible for garments or other materials damaged during customer application.
SHOULD I TEST BEFORE DOING A LARGE ORDER?
Yes.
Whenever you are using a new garment, transfer type, patch, press, or application method, we strongly recommend completing a test application before decorating an entire order.
WHOLESALE & RESELLING
CAN I USE TRENDY TRANSFERS® PRODUCTS FOR MY BUSINESS?
Absolutely!
Trendy Transfers® serves boutiques, shirt makers, small businesses, hat-bar operators, creators, resellers, and other businesses.
You may use the products you purchase from us to create finished merchandise, or you may resell the physical products themselves.
Please remember that you remain responsible for ensuring that your intended use or resale of any particular artwork complies with applicable licensing, intellectual property, and marketplace requirements.
CAN I RESELL THE TRANSFERS OR OTHER PRODUCTS I PURCHASE?
Yes.
You are welcome to resell transfers, patches, blanks, or other physical products purchased from Trendy Transfers®.
Reselling the physical product is different from reproducing the artwork. You may resell the item you purchased, but purchasing that item does not give you ownership of or permission to reproduce, copy, scan, trace, digitize, or manufacture additional copies of the underlying artwork unless you separately hold those rights.
TRENDY PERKS
DO YOU HAVE A REWARDS PROGRAM?
Yes! Our rewards program is called Trendy Perks.
Eligible customers can earn rewards through qualifying activity and redeem available rewards according to the program terms shown on our website.
BEFORE PLACING YOUR ORDER
Please review your:
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Design
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Size
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Quantity
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Product type
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Shipping address
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Shipping method
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Future-dated or preorder items
before completing checkout.
By placing an order with Trendy Transfers®, you acknowledge and agree to the applicable product policies, processing times, return policies, and terms associated with the products purchased.
Thank you for choosing Trendy Transfers®. We appreciate every order and are grateful to be a part of your business!