Returns, Exchanges & Refund Policy

Returns, Exchanges & Refund Policy

Order With Confidence

We know many of our customers are small business owners, apparel decorators, shirt makers, and boutique owners purchasing products for their own customers.

We want you to feel confident ordering from Trendy Transfers.

If we make a mistake with your order or you receive a damaged product, we’ll work to make it right.

Because many of our products are produced specifically when you order them, some items are final sale. Other eligible, non-custom products may be returned or exchanged within 30 days.

Below you'll find exactly what is eligible and what to do if there is a problem with your order.

Returns & Exchanges at a Glance

DTF Transfers: Final sale
Custom DTF Transfers: Final sale
Custom Gang Sheets: Final sale
Uploaded Custom Designs: Final sale
Clearance & Warehouse Sale Items: Final sale
Discounted or Promotional Final-Sale Items: Final sale
Used, Pressed or Applied Products: Not returnable

Eligible Stock Products: May be returned or exchanged within 30 days if unused, unopened, and in their original packaging.

Received something damaged or incorrect? Contact us within 5 days of delivery so we can make it right.

DTF Transfer Return Policy

Our DTF transfers are made to order and are therefore final sale.

This includes both our ready-to-order DTF transfer designs and custom DTF transfers.

DTF transfers cannot be returned or exchanged due to:

  • Ordering the wrong size

  • Ordering the wrong design

  • Ordering more transfers than needed

  • Changing your mind after ordering

  • Selecting the wrong variation or option

Please review your design, size, quantity, and other selections carefully before completing your order.

What if there is a problem with my DTF transfer?

If we sent you the incorrect transfer, your transfer arrived damaged, or there appears to be a production defect, please contact us within 5 days of delivery.

We will review the issue and work with you on an appropriate solution.

Custom DTF Transfers & Gang Sheets

All custom DTF transfers, custom gang sheets, and products created using artwork uploaded by the customer are final sale.

Custom products are produced specifically from the files and specifications submitted with your order and cannot be returned, exchanged, or refunded because of an artwork or ordering mistake.

Please review all artwork carefully before submitting your order, including:

  • Design

  • Size

  • Resolution

  • Background

  • Quantity

  • Orientation

  • Spelling

  • Gang sheet layout

If Trendy Transfers makes a production error with your custom order, contact us within 5 days of delivery with your order number and photos of the issue.

Eligible Returns & Exchanges

Products that are not custom, made to order, clearance, promotional final sale, or otherwise marked final sale may be eligible for return or exchange.

To qualify:

  • The item must be unused

  • The item must be unopened

  • The item must remain in its original packaging

  • The return or exchange must be requested within 30 days of delivery

Customers are responsible for return shipping costs.

A 50% restocking fee applies to eligible returns and exchanges.

Please contact us before sending anything back. Returns sent without authorization may not be accepted.

To request a return or exchange, email:

customerservice@trendytransfers.com

Please include your order number and the products you would like to return or exchange.

Clearance, Sale & Promotional Items

Clearance merchandise, warehouse sale items, and products specifically marked Final Sale cannot be returned, exchanged, or refunded.

This may include discontinued designs, retiring inventory, discounted products, grab bags, flawed merchandise sold as-is, and other specially priced items.

Please review the product description before purchasing clearance or final-sale merchandise.

Used, Pressed or Applied Products

Products cannot be returned after they have been used, pressed, applied, altered, or otherwise put into production.

This includes transfers or patches that have already been applied to garments, hats, bags, or other products.

We strongly recommend inspecting your products before application.

If you believe there is a defect or production issue, do not press or apply the remaining products. Contact us first so our team can review the issue.

Damaged, Defective or Incorrect Orders

If we made a mistake, we want to know.

If you receive an incorrect item, damaged product, or product with a suspected manufacturing defect, please contact us within 5 days of delivery.

Email customerservice@trendytransfers.com and include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

  • Photos of the affected products when applicable

Please do not discard the product or packaging until our team has reviewed your request.

Once we review the information, we will determine the appropriate solution, which may include a replacement, store credit, refund, or another resolution depending on the circumstances.

What If I Ordered the Wrong Size or Design?

We understand mistakes happen.

However, because DTF transfers and other made-to-order products are produced specifically after your order is placed, we cannot accept returns or exchanges for customer ordering errors.

Please double-check:

Design • Size • Quantity • Color/Variation • Custom Artwork

before submitting your order.

If you notice an error immediately after ordering, contact us as quickly as possible. Because orders can move into production very quickly, changes or cancellations cannot be guaranteed.

Order Cancellations

We begin processing orders quickly so we can maintain our fast turnaround times.

Because of this, we cannot guarantee that an order can be changed or canceled after it has been submitted.

If a cancellation is still possible and is approved, applicable cancellation or restocking fees may apply.

Once a made-to-order or custom product has entered production, it cannot be canceled.

Refunds

Approved refunds are issued after the return or claim has been reviewed and approved.

When a physical return is required, the product must first be received and inspected by Trendy Transfers.

Original shipping charges are not refundable unless the refund is the result of an error made by Trendy Transfers.

Any applicable restocking fees will be deducted from the approved refund amount.

After we issue a refund, additional processing time may be required by your bank, credit card company, or payment provider before the credit appears on your account.

Return Shipping

Customers are responsible for return shipping costs on standard eligible returns and exchanges.

We recommend using a trackable shipping service when returning merchandise.

Trendy Transfers is not responsible for return packages that are lost before reaching our facility.

If your return is related to an incorrect or defective product caused by Trendy Transfers, our team will provide instructions after reviewing your claim.

Frequently Asked Return Questions

Can I return DTF transfers?

No. DTF transfers are made to order and are final sale. If your transfer arrived damaged, defective, or incorrect, contact us within 5 days of delivery.

Can I return a custom DTF gang sheet?

No. Custom gang sheets and custom DTF transfers produced from customer-submitted artwork are final sale.

Can I exchange an item?

Eligible non-custom, non-final-sale products may be exchanged within 30 days of delivery if they are unused, unopened, and in their original packaging. Return shipping and applicable restocking fees apply.

Can I return a transfer after pressing it?

No. Transfers, patches, and other products cannot be returned after they have been pressed, applied, used, or altered.

What happens if Trendy Transfers sends me the wrong product?

Contact us within 5 days of delivery with your order number and photos. We will review the issue and work to make it right.

What if my product is defective?

Stop using or applying the product and contact us within 5 days of delivery. Include photos and your order number so our team can review the issue.

Are clearance items returnable?

No. Clearance, warehouse sale, and items specifically identified as final sale cannot be returned or exchanged.

Who pays return shipping?

Customers are responsible for return shipping on standard eligible returns and exchanges. If the problem resulted from an error by Trendy Transfers, contact us for instructions.

Need Help With an Order?

Questions about a return, exchange, refund, damaged product, or incorrect order?

We're happy to help.

Email: customerservice@trendytransfers.com

Please include your order number when contacting us so our Customer Service Team can locate your order quickly.

Our goal is simple:

Clear policies when you're ordering — and real help when something isn't right.

Thank you for trusting Trendy Transfers for your DTF transfers, custom gang sheets, screen print transfers, chenille patches, sequin patches, and apparel decorating supplies.